SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Trendy Wraps By Anju! We strive to provide you with an exceptional shopping experience, including reliable and efficient shipping services. Please read through our Shipping Policy to understand how we handle the shipping of your orders.

Order Processing Time

Processing Time: Orders are typically processed within 1-3 business days from the date of order placement. Please note that orders placed on weekends or public holidays may require additional processing time.
Confirmation: You will receive an order confirmation email once your order has been successfully placed. You will also receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods and Delivery Time

Shipping Options: We offer a variety of shipping options for your convenience, including standard and expedited shipping. The available shipping options will be displayed during the checkout process.
Delivery Time: Delivery times vary based on your chosen shipping method and destination. Standard shipping generally takes 3-7 business days, while expedited shipping may take 1-3 business days.
Delivery Delays: While we make every effort to deliver your order promptly, unforeseen circumstances such as weather, shipping carrier delays, or high order volumes may affect delivery times.

Shipping Fees

Shipping Costs: Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping destination. The shipping cost will be displayed during the checkout process.
Free Shipping: We may offer free shipping promotions on select orders or for specific periods. Details regarding free shipping will be provided on our website.

International Shipping

International Orders: We offer international shipping to select countries. Delivery times and fees for international orders may vary based on the destination.
Customs and Duties: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total cost of the order.

Address Accuracy

Shipping Address: Please ensure your shipping address is accurate and complete. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses.
Undeliverable Orders: In the event that an order is returned to us due to an undeliverable address, we will contact you for a corrected address and may require payment of additional shipping fees for reshipment.

Tracking and Order Updates

Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order.
Order Updates: We will keep you informed about the status of your order through email notifications.

Lost or Damaged Packages

Lost Packages: If your order is lost in transit, please contact us, and we will assist you in tracking down your package. If the package cannot be located, we may offer a replacement or refund, depending on the circumstances.
Damaged Packages: If your order arrives damaged, please take photos of the damage and contact us immediately. We will work with you to resolve the issue.

If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact us at connect@trendywrapsbyanju.com. We are here to assist you.

Thank you for choosing Trendy Wraps By Anju! We appreciate your business and look forward to serving you.

RETURN & EXCHANGE POLICY

Thank you for shopping with Trendy Wraps By Anju! We strive to provide high-quality products and exceptional customer service. In the event you need to return or exchange an item, please read our Return and Exchange Policy carefully to understand how we handle these requests.

Returns

Eligibility: We accept returns within 14 days of delivery for most items, provided they are in new, unused, and resalable condition with original packaging and tags attached.
Non-Returnable Items: Certain items are not eligible for return, including:
- Customized or personalized items.
- Perishable goods such as food or flowers.
- Intimate or sanitary goods.
- Items marked as final sale.
Return Process: To initiate a return, please contact our customer service team at connect@trendywrapsbyanju.com. Include your order number, item description, and reason for return. Once approved, you will receive return instructions.
Return Shipping: The customer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Refunds: Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please allow additional time for the refund to reflect in your account.

Exchanges

Eligibility: We accept exchanges within 14 days of delivery for items that are new, unused, and in their original packaging. Exchanges are subject to the availability of the requested item.
Exchange Process: To request an exchange, please contact our customer service team at info@trendywrapsbyanju.com. Include your order number, item description, and requested exchange item. Once approved, you will receive exchange instructions.
Exchange Shipping: The customer is responsible for shipping costs for exchanges, except in cases where the exchange is due to our error (e.g., incorrect or defective item).
Processing Time: Once we receive and inspect the returned item, we will process your exchange request within 7 business days.

Defective or Incorrect Items

Defective Items: If you receive a defective item, please contact us immediately at connect@trendywrapsbyanju.com with photos of the defect and your order details. We will provide further instructions on how to return or exchange the item.
Incorrect Items: If you receive an incorrect item, please contact us immediately at connect@trendywrapsbyanju.com with your order details. We will provide further instructions on how to return or exchange the item.

Cancellations

Order Cancellation: Orders may be cancelled within 24 hours of placement. After this time, cancellations will be considered on a case-by-case basis. Please get in touch with our customer service team to request a cancellation.

Contact Us

If you have any questions or concerns about our Return and Exchange Policy, please don't hesitate to contact us at connect@trendywrapsbyanju.com. We are here to assist you.